Career Opportunities at Bagger Nation

Service Technician, Harley-Davidson Customization

Summary

Repair, customize, maintain or overhaul both customer and dealer-owned Harley-Davidson motorcycles as close to the allotted time schedule as possible with superior quality.

Major Duties and Responsibilities

1. Service Department Operations

  • Provide prompt, dependable, high-quality customization for customer's vehicles
  • Complete repair work within the scheduled or allotted time period
  • Continually improve this "efficiency" skill
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible
  • Accept work assignments from Service Manager and General Manager
  • Request parts for the job as early as possible when needs become known
  • Perform service, repair and customization work in accordance with factory and/or company specifications
  • Assist Service Manager, when requested, with writing up work orders, communication with customers, test riding or any other issue which will help ensure customer satisfaction
  • Notify Service Manager of additional work needed or any delays in expected completion as soon as they become known so that the customer may be contacted
  • After job is finished, ensure proper completion and filing of paperwork
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness
  • Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager or Operations Manager

2. Customer Service

  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur
  • Keep customer's vehicle cleaner than when it was dropped off

3. Other Duties

  • Assist in maintaining shop area cleanliness
  • Load and unload bikes on trailers
  • Provide occasional technical support to customers, both internal and external


FOLLOW BAGGER NATION
PAUL YAFFE'S BAGGER NATION
2211 E. INDIAN SCHOOL RD.
PHOENIX, AZ  85016

SHOP HOURS
M-F | 7AM-2PM
SATURDAY & SUNDAY | IN THE WIND
602 840 4205
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